Guild assistance
Support
Questions, purchase trouble, or a stubborn bug? We will help you get your goblin moving again.
Common questions
How do I start and finish an activity?
Open Dashboard and choose Start Activity. Pick your main activity, a side activity, or Other. Timer activities continue using their saved start time even when the app is closed. Pause, resume, complete, or reset from the active activity panel.
Why did a manual activity not raise my attributes?
Manual activities are kept in your activity history and receive calculated calories, but they do not grant attribute points. Eligible timer or Apple Health-supported activities must also meet the activity's minimum duration.
How does Apple Health work?
Apple Health access is optional. With permission, FitGoblin reads steps, sleep, workouts, and active calories for quests, recovery, and calorie calculations. Change access at any time in the Health app or iPhone Settings.
I purchased Gems but did not receive them.
Stay signed in, reopen FitGoblin, and allow the pending purchase to verify. If the balance is still missing, email support with your FitGoblin account email, package size, approximate purchase time, and Apple transaction ID. Do not send card information.
Why am I not receiving notifications?
Check that notifications are enabled for FitGoblin in iPhone Settings. Also confirm that your timezone is correct in Settings and that you are signed in on the latest app version.
What is the difference between Reset Game and Delete Account?
Reset Game clears your gameplay progress while keeping your login. Delete Account disables your FitGoblin account, signs you out, and can be found in Profile. Both actions require confirmation.
How do I report a bug?
Open Profile and select Report Bug, or email support. Include what you expected, what happened, and the steps that reproduce the problem.